HAROLD SALAS
Bilingual: English and Spanish
[email protected]@usa.com
10+ Years Experience in
Collection, Billing, Financial Investment and Contract Administration
SUMMARY
Have 20+ years experience in Collection of Receivables overdue by customers by phone and email
for Toyota Financial Services. I successfully collected $3 Millions Dollars past due balance, plus
recovered $50 Million Dollars from charged off balance for Toyota. I applied aggressive analytics
and project management took Toyota from a 25% delinquency down to a record low of 1.5%.
My other key skills also include:
• Identify and resolve disputed / billing related issues.
• Monitor & communicate credit & payment concerns to management.
• Submit customer refund requests, prepare, and review account adjustments, resolve customer discrepancies
and short/over payments.
• Review daily orders held for credit review to determine if the order should be released, to ensure credit is not
exceeded or that the customer has a past due balance.
• Gather and synthesize data for deliverables to senior investment staff and Investment Committee.
• Contribute to due diligence to evaluate potential managers and strategies.
• Draft investment recommendation/binders to support investment decisions.
• Assist Operations team with managing administrators, custodian, and auditors.
• Coordinate with head of Compliance to ensure the trusts are in compliance with the provisions of
ERISA and with applicable regulations and directives of the IRS, DOL, DOD, Department of
Treasury, and other regulatory agencies.
• Meet with existing investment managers, conduct due diligence sessions, and attend industry
conferences.
• High proficiency with the Microsoft Office suite (Excel, Word, and PowerPoint).
• Strong quantitative skills; well-developed written and verbal communication skills.
• High level of attention to detail and organization.
• Self-starter comfortable managing multiple projects at a time.
• Conducts all activity in a manner consistent with company’s business policies and procedures,
including standards for business practices and ethics.
• Collection.
• Contract Administration.
• Litigation Analysis and Management.
• eDiscovery Evidence and Forensic.
• Complex Data Management Preservation.
• Legal Documentation Research and Analysis.
PROFESSIONAL EXPERIENCE
Financial Investment/Collection Analyst and Technology Consultant March 2018 - Present
• National Contract Management Association Los Angeles South Bay Chapter: Website Developer
• South Bay Professional Association: Computer Trainer and Coach.
• Cargomatic, Long Beach, CA: Financial Analyst.
• Quinn Emanuel Law Firm, LA - CA: Financial Analyst.
Bilingual: English and Spanish
• Digital Realty, LA - CA: Financial Analyst.
• Torrance Unified School District, Torrance, CA: Computer Lecturer/Trainer and Coach: Teaching Linux OS.
TransAmerica, Los Angeles, CA 11/2016 - 12/2018
Licensed Investment and Financial Consultant / Investment Analyst
Financial Planning and Investment Analysis (FP&A) executive with expertise in compelling forecasts, price
cost analysis, risk management, 1035 exchange, and in-house training for business development.
Toyota Financial Service, Torrance, CA and Plano, TX 10/2007 - 01/2016
Collection, Billing, Investment, Financial Sr. Analyst
• Successfully collected hundreds of millions of dollars in past due balances recovered resulting in a drop
in delinquency from 25% down to 1.5%.
• Recovered $50 Million Dollars for the company by implement business process flow improvements in
the Loss Recovery department. This involved designing processes to escalate accounts to outside legal
counsel using Access, Excel, SAP, Adobe Acrobat, ERP, CRM, and BI and applied advanced Excel skills
to provide out-of-the-box solutions. Responsible for Investment and financial analysis and management
from all aspects. Additionally, I was responsible for the following:
• I extracted, transformed, and analyzed master data for charged off accounts using MS Access and MS
Excel, increasing the performance of the Loss Recovery department by 50% and ensuring timely
delivery of recurring and nonrecurring metrics.
• data captured from the SAP (ERP and CRM) to deliver impactful weekly and monthly reports and
training to all division personnel, incorporating advanced functions such as pivot tables, macros,
XLOOKUP, VLOOKUP, LAMBDA, and dynamic links. The article just reference discusses this as one of
my solutions.
• 3M in past due balances recovered for Toyota by designing a workbook that streamlined the extraction,
transformation, consolidation, and loading of data into customized invoices for a major client,
significantly reducing the time required for invoice generation. A process that was used to recover
millions from other major customers.
• My experience working with internal personnel, management, and major corporate client executives
further demonstrates.
• As the Subject Matter Expert, managed and implemented data preservation holds of over 2,000 emails,
hundreds of systems hold, forensic, and collection plans.
• Initiated project audit and analysis of huge files/records in Iron Mountain facility to ensure record
retention policies are in compliance; generated charts and costs savings report to management.
• Implemented and streamlined processes and trained 7 teams to manage over 15 areas in litigation
• Handled regulatory examination requests with respect to litigation information in response to SEC.
• Conducted research, reviewed account history and documentation in response to attorney request.
• Organized and maintained records, data, and tracked litigation files for audit and record purposes.
• Examined, reviewed and executed retail, lease, and commercial sales contract.
• Contracts set-up and administration in accordance with company policies and legal requirements.
• Accurately reviewed accounting record of monthly sale, profit, and commission on sold units to maintain
precise inventory count for audit purposes; worked with various department managers.
• Executed and managed legal documents for accuracy and completion to ensure contractual risks are
identified and meet compliance with Finance & Insurance policies.
Bilingual: English and Spanish
• Administered legal documentation such as vehicle payoff; audited vehicle inventory and flooring cost;
managed Ancillary Products; handled legal trade-in documentation.
EDUCATION & CERTIFICATION
University of California Irvine, Irvine, CA.
Data Science Certification
California State University Dominguez Hills, Dominguez Hills, CA
Bachelor of Arts: Communication
COMPUTER SKILLS
Excel: XLOOKUPS, VLOOKUPS, macros, functions, pivot tables, and others.
Applied financial experience to produce quality results in my account reviews.
Analytical skills (Power BI, Tableau, KNIME and others) for market data analysis.
MS Office 365, LibreOffice and G-Suite (advanced features for all 3 suites).
SAP (ERP, BI and CRM).
ETL (Extract, Transform, Load) field mapping, aggregation, conditioning, cleansing, analyzing, and
modeling to meet business requirements using Tableau, Excel, KNIME & other applications.
Established analytic and problem-solving skills used to interpret operational data and process mapping.
PROFESSIONAL AFFILIATION
NCMA (National Contract Management Association)- VP of Communications and Website Administrator
(author), Board Member since 2019.
ACCOMPLISHMENTS
Aggressive analytics and project management took Toyota from a 25% delinquency down to a record
low of 1.5%
$3M in past due balances recovered for Toyota
$50M plus in charged off balances resolved for Toyota
Proposals were submitted with cost and approved to produce a state of the art website for the
(NCMA LASB)
National Contract Management Association, Los Angeles South Bay. One of eighty chapters
nationwide at https://www.ncma-lasb.org
Bilingual: English and Spanish
[email protected]@usa.com
10+ Years Experience in
Collection, Billing, Financial Investment and Contract Administration
SUMMARY
Have 20+ years experience in Collection of Receivables overdue by customers by phone and email
for Toyota Financial Services. I successfully collected $3 Millions Dollars past due balance, plus
recovered $50 Million Dollars from charged off balance for Toyota. I applied aggressive analytics
and project management took Toyota from a 25% delinquency down to a record low of 1.5%.
My other key skills also include:
• Identify and resolve disputed / billing related issues.
• Monitor & communicate credit & payment concerns to management.
• Submit customer refund requests, prepare, and review account adjustments, resolve customer discrepancies
and short/over payments.
• Review daily orders held for credit review to determine if the order should be released, to ensure credit is not
exceeded or that the customer has a past due balance.
• Gather and synthesize data for deliverables to senior investment staff and Investment Committee.
• Contribute to due diligence to evaluate potential managers and strategies.
• Draft investment recommendation/binders to support investment decisions.
• Assist Operations team with managing administrators, custodian, and auditors.
• Coordinate with head of Compliance to ensure the trusts are in compliance with the provisions of
ERISA and with applicable regulations and directives of the IRS, DOL, DOD, Department of
Treasury, and other regulatory agencies.
• Meet with existing investment managers, conduct due diligence sessions, and attend industry
conferences.
• High proficiency with the Microsoft Office suite (Excel, Word, and PowerPoint).
• Strong quantitative skills; well-developed written and verbal communication skills.
• High level of attention to detail and organization.
• Self-starter comfortable managing multiple projects at a time.
• Conducts all activity in a manner consistent with company’s business policies and procedures,
including standards for business practices and ethics.
• Collection.
• Contract Administration.
• Litigation Analysis and Management.
• eDiscovery Evidence and Forensic.
• Complex Data Management Preservation.
• Legal Documentation Research and Analysis.
PROFESSIONAL EXPERIENCE
Financial Investment/Collection Analyst and Technology Consultant March 2018 - Present
• National Contract Management Association Los Angeles South Bay Chapter: Website Developer
• South Bay Professional Association: Computer Trainer and Coach.
• Cargomatic, Long Beach, CA: Financial Analyst.
• Quinn Emanuel Law Firm, LA - CA: Financial Analyst.
Bilingual: English and Spanish
• Digital Realty, LA - CA: Financial Analyst.
• Torrance Unified School District, Torrance, CA: Computer Lecturer/Trainer and Coach: Teaching Linux OS.
TransAmerica, Los Angeles, CA 11/2016 - 12/2018
Licensed Investment and Financial Consultant / Investment Analyst
Financial Planning and Investment Analysis (FP&A) executive with expertise in compelling forecasts, price
cost analysis, risk management, 1035 exchange, and in-house training for business development.
Toyota Financial Service, Torrance, CA and Plano, TX 10/2007 - 01/2016
Collection, Billing, Investment, Financial Sr. Analyst
• Successfully collected hundreds of millions of dollars in past due balances recovered resulting in a drop
in delinquency from 25% down to 1.5%.
• Recovered $50 Million Dollars for the company by implement business process flow improvements in
the Loss Recovery department. This involved designing processes to escalate accounts to outside legal
counsel using Access, Excel, SAP, Adobe Acrobat, ERP, CRM, and BI and applied advanced Excel skills
to provide out-of-the-box solutions. Responsible for Investment and financial analysis and management
from all aspects. Additionally, I was responsible for the following:
• I extracted, transformed, and analyzed master data for charged off accounts using MS Access and MS
Excel, increasing the performance of the Loss Recovery department by 50% and ensuring timely
delivery of recurring and nonrecurring metrics.
• data captured from the SAP (ERP and CRM) to deliver impactful weekly and monthly reports and
training to all division personnel, incorporating advanced functions such as pivot tables, macros,
XLOOKUP, VLOOKUP, LAMBDA, and dynamic links. The article just reference discusses this as one of
my solutions.
• 3M in past due balances recovered for Toyota by designing a workbook that streamlined the extraction,
transformation, consolidation, and loading of data into customized invoices for a major client,
significantly reducing the time required for invoice generation. A process that was used to recover
millions from other major customers.
• My experience working with internal personnel, management, and major corporate client executives
further demonstrates.
• As the Subject Matter Expert, managed and implemented data preservation holds of over 2,000 emails,
hundreds of systems hold, forensic, and collection plans.
• Initiated project audit and analysis of huge files/records in Iron Mountain facility to ensure record
retention policies are in compliance; generated charts and costs savings report to management.
• Implemented and streamlined processes and trained 7 teams to manage over 15 areas in litigation
• Handled regulatory examination requests with respect to litigation information in response to SEC.
• Conducted research, reviewed account history and documentation in response to attorney request.
• Organized and maintained records, data, and tracked litigation files for audit and record purposes.
• Examined, reviewed and executed retail, lease, and commercial sales contract.
• Contracts set-up and administration in accordance with company policies and legal requirements.
• Accurately reviewed accounting record of monthly sale, profit, and commission on sold units to maintain
precise inventory count for audit purposes; worked with various department managers.
• Executed and managed legal documents for accuracy and completion to ensure contractual risks are
identified and meet compliance with Finance & Insurance policies.
Bilingual: English and Spanish
• Administered legal documentation such as vehicle payoff; audited vehicle inventory and flooring cost;
managed Ancillary Products; handled legal trade-in documentation.
EDUCATION & CERTIFICATION
University of California Irvine, Irvine, CA.
Data Science Certification
California State University Dominguez Hills, Dominguez Hills, CA
Bachelor of Arts: Communication
COMPUTER SKILLS
Excel: XLOOKUPS, VLOOKUPS, macros, functions, pivot tables, and others.
Applied financial experience to produce quality results in my account reviews.
Analytical skills (Power BI, Tableau, KNIME and others) for market data analysis.
MS Office 365, LibreOffice and G-Suite (advanced features for all 3 suites).
SAP (ERP, BI and CRM).
ETL (Extract, Transform, Load) field mapping, aggregation, conditioning, cleansing, analyzing, and
modeling to meet business requirements using Tableau, Excel, KNIME & other applications.
Established analytic and problem-solving skills used to interpret operational data and process mapping.
PROFESSIONAL AFFILIATION
NCMA (National Contract Management Association)- VP of Communications and Website Administrator
(author), Board Member since 2019.
ACCOMPLISHMENTS
Aggressive analytics and project management took Toyota from a 25% delinquency down to a record
low of 1.5%
$3M in past due balances recovered for Toyota
$50M plus in charged off balances resolved for Toyota
Proposals were submitted with cost and approved to produce a state of the art website for the
(NCMA LASB)
National Contract Management Association, Los Angeles South Bay. One of eighty chapters
nationwide at https://www.ncma-lasb.org